Return policy
Return Period
You may request a return within 14 days of receiving your order.
Eligible Returns
We accept returns for:
- Damaged items
- Wrong item received
- Quality issues
Non-returnable Items
- Used items
- Final sale items
- Clearance products
Refund Process
Once your return is received and inspected:
- Refunds will be processed to original payment method via Stripe
- Processing time: 5–10 business days
Return shipping cost is borne by the customer unless the item is defective.
To request a return or refund, please contact us before returning any item:
Email: v22732937@gmail.com
WhatsApp: +44 7704 437857
Response Time: 12–24 hours